--- title: "Dark kitchen automation software - TSO Case Study by S-PRO" url: https://s-pro.io/casestudy/dark-kitchen-automation-software lang: en description: "TSO Chinese, a virtual kitchen business without dine-in or pickup options. It's an end-to-end automation software for flexible and effective restaurant management." updated: 2024-12-05T14:30:33+00:00 source: S-PRO (https://s-pro.io) --- Case studies # Dark kitchen automation software - Geography United States - IndustryRetail - ServicesLaunching a new business ## Intro TSO Chinese, a virtual kitchen business without dine-in or pickup options. It's an end-to-end automation software for flexible and effective restaurant management. For nearly**8 years**, S-PRO has worked with a food delivery company to craft a robust cloud kitchen ecosystem. The partnership resulted in a complete solution for TSO Chinese, a virtual kitchen business offering innovative Chinese-American recipes. With no dine-in or pickup options, TSO Chinese has grown to serve **170,000 users** and completed over **765,000 orders**, proving the power of efficient delivery and tech-driven operations. Together, we’ve built a scalable and efficient platform that redefines how food delivery businesses operate. 765k orders 170k users 8 years of partnership --- ## Challenges Creating a reliable and adaptable platform to support TSO Chinese’s unique dark kitchen operations and growth. TSO Chinese needed a platform to handle every aspect of its unique dark kitchen operation. From customer orders to backend management and kitchen coordination, the system had to be fast, reliable, and adaptable to growth. Key challenges included creating a responsive user experience, simplifying order customization, and building tools to improve kitchen and dispatch workflows. This includes mobile app, backend management, supply chain processes, and the complete order flow – from placement to delivery, with packaging and shipment handling. *Check out our client, [Angell Tsang](https://www.linkedin.com/in/angellt/) Founder & CTO of Tso Chinese at Austin Tech Week, talking about the business success and how S-PRO helped achieve it.* --- ## Solution S-PRO designed and developed a platform from the ground up, tailored to TSO Chinese’s needs. The system includes: **Core Features Built from Scratch** A fully functional platform was developed from the ground up to enable effortless order placement and backend operations. **User-Friendly Innovations** An intuitive design enhanced customer engagement, while customizable order flows allowed users to personalize their meals to suit their preferences. **Real-Time Management Tools** The Admin Dispatch Page provided live updates for efficient order tracking, while the Kitchen Display Page streamlined kitchen operations by giving cooks real-time order details and cooking instructions. **Customer-Centric Features** The Order Status Page included live tracking and chat support, keeping users informed and engaged. A Credits System was also introduced, offering virtual credits to compensate for service issues, improving customer satisfaction. **Modern Technology for Scalability** - Transitioned to a microservices architecture for flexibility and rapid feature development. - Adopted GraphQL for efficient data handling and responsiveness. - Upgraded the interface with Next.js and React, ensuring a fast, adaptive experience on any device. - Implemented AWS and Kubernetes for reliable performance and scalability during high-demand periods. - Introduced feature-specific testing environments to refine updates and ensure a smooth user experience. This holistic approach turned TSO Chinese into a tech-enabled leader in the virtual kitchen space. --- ## Results End-to-end innovative tools and modern architecture empowered TSO Chinese to scale, delight customers, and manage growing demand with all-around efficiency. Key results are: - Customer Base Expansion: TSO Chinese grew to **170,000 active users.** - Order Volume: The platform handled over**765,000 orders** seamlessly, showcasing its robustness. - Improved Customer Experience: The Credits System and user-friendly interface increased satisfaction and loyalty. - Operational Excellence: Real-time tools improved coordination between kitchen, dispatch, and delivery teams. - Scalability: The microservices architecture and AWS infrastructure supported high-demand periods with ease. These achievements highlight the impact of combining innovative technology with an all-around approach to operations. --- ## Conclusion A successful partnership since 2016, turning challenges into opportunities for growth and innovation. More is coming! The collaboration with S-PRO transformed TSO Chinese’s vision into a reality. By blending innovative technology with operational needs, the dark kitchen concept thrived, achieving steady growth and delivering a unique customer experience. TSO Chinese is now positioned to expand further with a scalable and adaptable tech foundation. *Dmytro Sosnovyk from S-PRO and [Angell Tsang](https://www.linkedin.com/in/angellt/) Founder & CTO of Tso Chinese at Austin Tech Week.* --- ## Case studies [View all cases](https://s-pro.io/works) - Finance - Energy - Healthcare - Manufacturing - [#Tech](https://s-pro.io/works?case_industry=hi-tech-en) - [#Compliance](https://s-pro.io/works?case_industry=compliance-en) - [#AI & ML](https://s-pro.io/works?case_technology=ai-ml-en) - DE AI solution for the compliance domain View project - [#Finance](https://s-pro.io/works?case_industry=finance-en) - [#Blockchain](https://s-pro.io/works?case_technology=blockchain-en) - [#Web](https://s-pro.io/works?case_technology=web-en) - MENA Crypto exchange platform for MENA region View project - [#Energy](https://s-pro.io/works?case_industry=energy-en) - [#UX/UI](https://s-pro.io/works?case_technology=ux-ui-en) - UK Energy market insights analytics platform View project - [#Healthcare](https://s-pro.io/works?case_industry=healthcare-en) - [#Data](https://s-pro.io/works?case_technology=data-en) - US Communication and data management tool for hospitals View project - [#Biotech](https://s-pro.io/works?case_industry=biotech-en) - US Chemical research data visualisation View project - [#Manufacturing](https://s-pro.io/works?case_industry=manufacturing-en) - ES Maintenance and operation platform for machine tools manufacturer View project --- Contact You will talk to engineers who build for banks, not to a sales script. Share your ideas, findings and questions with us. - **Security and privacy first**ISO 27001 and ISO 27701 certified. - **Claude Partner Network**S-PRO is a Certified partner in the Claude Partner Network. Our team includes Claude-certified engineers and architects. - **Proven in regulated finance**Banks, wealth managers and fintechs in Switzerland, the EU and the US. Who you’ll talk to **Michael Barskyi**Head of Banking & Fintech **Dustin Schulze**Senior Business Analyst Prefer email or phone? [hi@s-pro.ioEmail](mailto:hi@s-pro.io)[+41 41 539 15 83Phone](tel:+41415391583) Claude Certified Services Partner(Anthropic) **4.9**46 reviews on Clutch Contact us ### Send us your request Share your ideas, findings and questions with us. Link copied to clipboard Language - [EN](https://s-pro.io/casestudy/dark-kitchen-automation-software) - [DE](https://s-pro.io/de/casestudy/automatisierungssoftware-fur-ein-dark-kitchen-restaurant) - [FR](https://s-pro.io/fr/) Get in touch