--- title: "Mystery Shopper AI Suite - S-PRO" url: https://s-pro.io/mystery-shopper-ai-suite lang: en description: "S-PRO Mystery Shopper AI Suite: AI personas walk customer journeys across channels and return scored, evidence-grade findings." updated: 2026-07-29T13:21:15+00:00 source: S-PRO (https://s-pro.io) --- Product / Mystery Shopper AI Suite # AI agents that walk your customers' journey Real personas, real channels and real findings. Mystery Shopper AI Suite runs autonomous shopper agents across public and private customer journeys, then returns scored evidence your teams can act on. [Discuss Mystery Shopper](https://s-pro.io/get-in-touch) [Back to products](https://s-pro.io/) **8**Digital and assisted channels in one run **<24h**Findings to action after release or campaign **90%**Cost reduction target vs. human cycles Mystery Shopper / findings Live Findings DashboardQ2 cycle **1,248**Interactions run **32**Active personas **47**Red findings JFRelocating FamilyDecision stage, email contact formRed YSYoung SwitcherFees unclear in comparison flowAmber CXEvidence packageTranscript, screenshot, timestamp and ownerReady Product screens ## From personas to evidence-grade findings The workbench is built around personas, runs, findings and evidence, so CX teams see what failed and who owns the fix. persona heatmap Persona x journey stageGreen / amber / red RFRelocating FamilyAwareness amber, decision redOwnerless STStudent SwitcherFees and eligibility unclearFriction HNHNW expatAdvisor booking works but follow-up slowAmber **Persona heatmap**Every persona x stage x channel gets a comparable score and reason code. evidence trail Finding: slow first contactAudit-ready **Agent query sent**"Can I open an account before relocating?" **Email response captured**Generic reply after 2 days, no named owner. **Competitor benchmark**Named advisor response same day. **Action routed**Onboarding Ops and CX team assigned. **Evidence trail**Every score is backed by transcript, screenshot, timestamp and source lineage. run configuration Run scheduleContinuous 01 ### Personas Select or commission the situations that matter. 02 ### Journey Pick stages, channels and competitors. 03 ### Frequency Nightly, weekly, after release or campaign. 04 ### Routing Push findings into CRM, CX backlog or coaching plan. **Run configuration**Configure once, re-run continuously and compare drift over time. board report CX evidence reportPDF export #### Friction by channel #### Top actions 1Fix advisor bookingHigh impact, low effort **Board-ready reports**Trends, benchmarks and prioritized fixes in a format executives can read quickly. Journey framework ## Phase 1 works on public surfaces. Phase 2 goes deeper. Start without integration by testing awareness, consideration and decision flows. Expand into onboarding and loyalty once internal systems are connected. P1 ### Awareness Search, ads, forums, reviews and comparison surfaces. P1 ### Consideration Website, calculators, fees, product pages and branch info. P1 ### Decision Email, forms, chat, phone and advisor booking. P2 ### Onboarding & loyalty KYC, app setup, complaints, retention and cross-sell flows. Persona library ## Real customer situations, not generic test scripts Each persona is built across demographic, intent, channel and emotional state, then reused for consistent quarterly comparison. Banking ### Relocating family German-speaking family moving to Zurich and trying to open accounts before arrival. Banking ### Young switcher Mobile-first student comparing fees, app quality and eligibility. Wealth ### HNW expat High-intent prospect looking for advisor access, tax context and onboarding clarity. Insurance ### Claim in progress Frustrated customer seeking status, escalation and empathy across channels. Retail ### Returns-heavy Tests refund clarity, chat quality and policy consistency. Custom ### New persona in one week When the needed persona is missing, S-PRO defines and ships a working agent. ROI ## Cost out, coverage in, revenue recovered The product replaces narrow, quarterly mystery-shopping snapshots with continuous evidence that can be routed to the team that owns the fix. **90%**Cost reduction target versus traditional human mystery-shopping cycles. **1,000x**Coverage uplift versus a typical 50-visit human cycle. **<24h**Rerun after release, campaign or website change. **5-10x**Revenue-growth advantage associated with CX leaders. Delivery ## A productized path from walkthrough to continuous run The first sale can start with public-channel evidence, then expand into integrated onboarding, loyalty and cross-sell testing. ### Inputs required - Target personas, products and competitor set - Channels to test: search, site, email, chat, phone and branch booking - Scoring rubric: responsiveness, clarity, compliance, tone and effort - Routing owners for CRM, CX backlog or coaching plan ### Outputs delivered - Persona x journey heatmap and channel scoring - Transcripts, screenshots and audit-grade evidence trail - Prioritized gaps with recommended actions and owners - Trend reports for quarterly CX and conduct review ## See what your customers actually experience. Run Mystery Shopper on your own channels, expose the friction and turn each finding into a fix owned by the right team. [Book a Mystery Shopper walkthrough](https://s-pro.io/get-in-touch) [Return to S-PRO fintech](https://s-pro.io/) Link copied to clipboard Language - [EN](https://s-pro.io/mystery-shopper-ai-suite) - [DE](https://s-pro.io/de/mystery-shopper-ai-suite) - [FR](https://s-pro.io/fr/mystery-shopper-ia-client-mystere) [Get in touch](https://s-pro.io/get-in-touch)