The Cost of Implementing Telehealth Systems — 2024 Update

Telemedicine, also known as telehealth, is the provision of health services over electronic communication channels. Basically, it involves conducting a doctor-patient consultation over a video conferencing system.

Of course, there is more to it than that, making the cost of telemedicine systems a worthy investment. 

Telemedicine systems can handle a much wider range of functions, such as: 

• organizing appointments
• creating patient files
• storing private health details
• and more

According to McKinsey, telehealth is already worth a quarter of a trillion US dollars and is set to continue to grow. 

If you are thinking of starting your own system, you should know that telemedicine startup costs vary greatly.

But what is the cost of implementing telehealth systems?

There are many elements of telehealth, such as hardware items, software, licensing, and data storage. This is why building your own telehealth system has so many variable costs. It really comes down to what your budget is and how you want your system to operate.

In this article, we will give you estimates of the cost of setting up your own telemedicine system. 

The article will cover:

• Determining if your chosen telehealth system is a good market fit.
• How much can you expect in terms of telemedicine startup costs?

In reading this article, it is important to remember that there is a great deal of variability in pricing that can come from your chosen approach, your vendor panel, and even your geographical location.

Will Your Telemedicine System Work in Your Market?

You might decide you want to create your telemedicine system with some functions conducted in-house, and some functions outsourced to a vendor partner. 

You can configure it any way you want. A telehealth system is a collection of functional modules such as:

• Appointment booking and management
• Virtual consultations
• Imaging and visual diagnostics
• Patient file storage
• Patient accounts.
• Drug dispensing

But will the configuration you choose be a good fit for your market? 

Is it realistic when faced with actual market conditions? There are several factors you will need to take into account when trying to get to a bottom-line telemedicine software cost.

Here they are:

• How many users will be on your telehealth team?
• How many patients will you serve?
• What type of practice are you? General vs specialist?
• Will you go in-house with system management, will you choose a managed service provider, or will you use your vendors for this purpose?

You will need to make some serious choices about what you want to do. But these choices need to be backed by actual research in order to get the best result. 

You will need to go through some market development and testing before you give the green light to the final product and be able to determine the exact cost of telehealth implementation.

Here are some of the typical research and product development steps you will need to go through before you can even launch your telemedicine platform. 

These stages are applicable to all industries, hence, developing a banking app will not be very different from developing a telehealth app.

The Discovery Stage

In this stage, you are trying to find out if your system fits the market. 

This might involve:

• Conducting field research to discover doctor and patient needs
• Getting detailed information and analytics about the market size and segments
• Understanding the competitive landscape

After this process, you can come up with the most important features as required by your research and findings. At this point, you will not have spent any money on the system, but you will have gathered important information.

Cost of this stage: You can spend as much as $10,000 on field research and market analytics.

Proof Of Concept Stage

Once you have decided on a solution based on your findings, you can get input from your staff, vendor partners, and potential patients. This step is designed to give you a fuller understanding of your solution and how it works in practice.

This could involve working with a focus group to help you identify any bugs or shortfalls in your appointment booking process. You are looking to end up with a conceptual platform that can be proven to work.

Cost of this stage: You can expect to spend another $10,000 as you canvas responses from your partners and patients through roadshows and testing.

Minimum Viable Product (MVP) development

Building a telehealth system from the ground up can be expensive and difficult to maintain. This is particularly true if you have not carried out important early work like debugging. This is where testing your MVP can save you time and money.

Having a working prototype of your chosen system that contains all the features that are ready to go to market will help you evaluate your system. It can tell you what changes and adjustments might be necessary.

Cost of this stage: The development of an MVP typically takes up to six months and costs at least $15,000. This process provides key elements of quality assurance testing and problem-busting.

Telemedicine System Development Costs

Developing a telemedicine system takes deep analysis and extensive planning. The final price is highly variable and includes multiple factors such as IT support, post-launch maintenance, legal advice, telemedicine equipment costs, and many others. It also depends greatly on the scale or size of your plan, as we have seen.

A decent idea for the average cost of telemedicine implementation is anywhere from $30,000 to $150,000.

Remember, the more complexity you add, the more your system will cost. For example, if you choose a highly advanced, feature-rich system, you could go over $200,000. 

Many companies have found that they can easily get what they need for less than $100,000. 

This highly variable final cost strongly depends on your system design, the type of solutions you are offering, and the size of your market.

But what are the component parts that go into a telemedicine system? Let’s find out:

Medical Hardware and Devices

The types of devices you purchase depends on what type of medicine you are going to offer and the structure of your practice. 

Remember, you can always add additional devices as you load additional specialties. 

Common devices that can be integrated may include a virtual stethoscope or a high-quality camera. The list is long and varies between practices. Ideally, for this stage, you can expect to pay between $8,000 and $12,000.

Telemedicine Platform License

You might choose a third-party telemedicine provider over developing your own platform from scratch. There are many third-party telehealth platforms on the market. Chiron Health, eVisit, and Healhtie are just a few players in this expanding market. 

These platforms will require a license that you can buy as a once-off, but most likely on a monthly fee, with variable costs per file/patient.

In this emerging space, there are many approaches. Some vendors provide comprehensive services such as appointment booking all the way to an accounting package. 

Other vendors prefer to concentrate on key elements such as video conferencing. Yet more platforms try to differentiate themselves through value-adds like instant messaging.

Some solutions, such as Miaoshou Doctor, are pushing the boundaries of telehealth by handling the medical visit, as well as drug disbursement and even medical insurance, all in one app. The variability of costing is very high, and this will form part of your research.

Whatever platform you select, your monthly subscription fee will be linked to the following factors:

• How many team members do you have?
• How much data do you store and record?
• How detailed and feature-rich is the software? 

This software as a service (SaaS) solutions operate in the cloud and are available in pricing tiers according to utilization.

Video Conferencing and Communication

This is a key part of any telehealth solution. It is often a good idea to save money by using systems you have already invested in by adding them to your communication platform.

You might already have a high-end desktop or laptop that complies with system requirements, meaning you won’t need to invest in a new one. The same goes for video capabilities such as a webcam, headsets, and a microphone.

Lighting for your consultation area is also an important consideration. As are handheld devices such as tablets that carry patient records and can be integrated with medical insurers for treatment approvals.

It all depends on what you have already, but if you are starting from zero, a new communication installation can add up to as much as $10,000 to your telemedicine software cost.

Internet Connection Recommendations

You will need the necessary bandwidth capability to handle the volume of information you will be generating and storing. Electronic Health Records (EHRs) must be created, sent, and saved. These frequently contain multiple images and documents.

It’s a good idea to find a reputable internet service provider that can give you an enterprise-grade connection. To ensure patient satisfaction, your connection needs to avoid latency and lag.

From a hardware point of view, you will need networking equipment hubs, routers, switches, cables, and connectors. A good internet plan will cost you less than $1000 per month, while the networking hardware will also cost about $1000.

Telemedicine Equipment Costs

The best virtual consultation rooms can look like professional studios. After all, you do not want your patients to lose confidence in your practice because it does not appear professional.

Some items you might need around setting up a telemedicine system include tables, props, posters, charts, and the like. Equipment is important, but don’t forget the look and design of your practice.

You also need to be able to ergonomically move between the different components of your virtual rooms. Setting up these systems starts at $10,000, but you could pay as much as $20,000. Telemedicine equipment costs can be quite steep, so budget planning in this essence is key.

Telemedicine Support

Telemedicine startup costs also include providing dedicated system support and that figure can also vary significantly. You might be a small family practice or part of a large hospital network. These will need different levels of support.

As you cannot afford communication failures or outages of any kind, your software systems are the face of your operation, this is why you will need to have the right amount of IT staff support.

You could be paying a few hundred dollars per month or as much as $10,000 for a large enterprise.

Staff Training

Don’t forget that you will need to train your employees, and paying for this will impact the cost of implementing telehealth systems for your business too. This could take a few weeks, depending on the complexity of the solution.

Besides theory-based training, you are advised to carry out live tests with patients. Are you going to conduct the training in-house, or is it going to be conducted by training vendors?

Depending on the complexity of the solution, the number of users, and such, you can expect to pay anything from $200 to $2,000 per site.

Legal Advice

Compliance is very important in medicine, and telemedicine is no exception. You will probably need to seek legal advice on the prevailing laws in your area of operation.

In some countries, offshoring sensitive patient records from your practice to a remote cloud is not permitted. Any transgressions could be very costly.

Depending on your market, you could find this means you need to seek legal advice. Naturally, costs for this service will be highly variable.

Security and Privacy

As you will be sharing Personal Health Information (PHI), data security is of the utmost importance. You will need to invest in network security from the outset in order to avoid any costly information breaches. Implementing high-quality security services can significantly impact your final telemedicine software cost.

Cyber security comes at a price. You will have to do your research and factor this in.

Telemedicine Startup Costs: Expense Breakdown Table

We've covered the major factors that impact the cost of implementing telehealth systems. Below, you'll see the approximate price breakdown for each abovementioned aspect:

Determinant	Approximate price, USD
MVP development	$15,000-$120,000
Telemedicine software development	$30,000-$200,000 (depending on complexity and features)
Telemedicine equipment (hardware and devices)	$8,000-$12,000
Telemedicine platform license	Up to $1,500 per site for a software-based route with no remote provider;  Up to $10,000 per patient site for hardware-based video conferencing
Video conferencing and communication	Up to $10,000
Internet connection	Around $1,000 (hardware) + up to $1,000/month for an internet plan
Telemedicine equipment	$10,000-$20,000
Telemedicine support	$10,000
Staff training	$200-$2,000 per site
Legal advice	$150-$800/hour (depending on the type of service)
Security and privacy	$20,000 – $40,000 for standard security, $40,000 – $60,000 for advanced security measures
Post-launch maintenance	$20,000 – $40,000 per year
Total	Min: approx. $120,000-$150,000  Max: $250,000 and over

As you can see, the costs are extremely variable and depend on your project's complexity, security advancement, the number of features, and many other factors. 

This table can only help you see the approximate estimates for the development process. However, always remember there might be hidden costs, monthly payment renewals for services like post-launch maintenance and internet plans, and other added costs that might occur on the way.

Strategies for Reducing Telemedicine Startup Costs

Now that you understand the approximate price of implementing a telehealth system let's find out what you can do to reduce it. We've gathered some of the most helpful tips below:

1. Choose the Right Telemedicine Platform 

The platform you choose can greatly impact the cost of implementing telehealth systems. Custom software development is the most expensive option, so if you need to minimize costs, you can opt for white-label apps and MVP development. 

2. Leverage the Existing Infrastructure

To lower the initial cost of telehealth implementation, make the most use of the available resources — for example, your telemedicine equipment, a patient base, or the administrative staff.

3. Implement Cost-Efficient Marketing Strategies

Digital marketing is also one of the cost-effective ways to engage more potential patients. Developing your social channels, creating informative, valuable blog posts, and implementing proper SEO tactics can result in organic traffic growth without huge investments.

4. Outsource Non-Core Tasks

You can outsource some tasks like telemedicine software support, marketing, or billing to reduce costs. This way, you can focus on your core competencies while professionals handle important yet non-medical tasks. This cost-effective strategy is particularly helpful when you’re just starting.

5. Take Care of Telemedicine Liability Insurance

Even though this is an added expenditure, it can save your practice from potential lawsuits or claims, dealing with which can greatly exceed the cost of the insurance bonus.

Conclusion

As with many industries that have taken off after the pandemic, telemedicine is here to stay. Projections of continued growth in this space cannot be ignored.

It is important for you to plan your telehealth system well and build it according to your own requirements and budget. 

You can keep many operations in-house, or you can speak to an external partner in an area like software development, should you choose to create your own system.

Looking for more information about telemedicine software cost? Simply fill in the online contact form or email the team at hi@s-pro.io.