Real personas, real channels and real findings. Mystery Shopper AI Suite runs autonomous shopper agents across public and private customer journeys, then returns scored evidence your teams can act on.
The workbench is built around personas, runs, findings and evidence, so CX teams see what failed and who owns the fix.
Select or commission the situations that matter.
Pick stages, channels and competitors.
Nightly, weekly, after release or campaign.
Push findings into CRM, CX backlog or coaching plan.
Start without integration by testing awareness, consideration and decision flows. Expand into onboarding and loyalty once internal systems are connected.
Search, ads, forums, reviews and comparison surfaces.
Website, calculators, fees, product pages and branch info.
Email, forms, chat, phone and advisor booking.
KYC, app setup, complaints, retention and cross-sell flows.
Each persona is built across demographic, intent, channel and emotional state, then reused for consistent quarterly comparison.
German-speaking family moving to Zurich and trying to open accounts before arrival.
Mobile-first student comparing fees, app quality and eligibility.
High-intent prospect looking for advisor access, tax context and onboarding clarity.
Frustrated customer seeking status, escalation and empathy across channels.
Tests refund clarity, chat quality and policy consistency.
When the needed persona is missing, S-PRO defines and ships a working agent.
The product replaces narrow, quarterly mystery-shopping snapshots with continuous evidence that can be routed to the team that owns the fix.
The first sale can start with public-channel evidence, then expand into integrated onboarding, loyalty and cross-sell testing.
Run Mystery Shopper on your own channels, expose the friction and turn each finding into a fix owned by the right team.
